Attendance is critical in any job where employees deal with customers. In other words, coming to work when scheduled – and being on time – is essential to all jobs, even if the customers are internal. If you tolerate chronic tardiness on the part of even one team member, the problem will quickly mushroom. Morale and productivity will suffer, engagement will bottom out and the growing epidemic will negatively impact your company’s bottom line.
The Proof Is in the Numbers
Workplace tardiness costs U.S. businesses well over $3 billion annually. Tardiness is known as counterproductive workplace behavior – a fancy name that describes any actions by employees that go against the legitimate interest of an organization.
Ask the Right Questions
As the old saying goes, an ounce of prevention is worth a pound of cure. Curb employee tardiness by taking steps to prevent it before it even begins. When you interview prospective new hires, work the issue into the conversation using the following questions:
- What situations kept you from coming to work on time at your last job? How often did that occur?
- How do you handle situations that could cause you to be tardy or absent?
- What do you feel is an acceptable number of days to be absent in a calendar year?
- Everybody misses work sometimes. What are some reasons to be absent?
- If I were to ask your previous manager, what would they say about your attendance at work?
- What situations could affect your dependability on the job?
- How many scheduled days did you miss during the last six months you worked?
- Two hours before you are scheduled to arrive at work, you learn the weather is bad and traffic is backed up. How do you respond?
Nip It in the Bud
Unfortunately, for some people, being late is a way of defining themselves and their way of life. Nevertheless, punctuality should be a minimum standard and a basic work ethic. Setting the right expectations not only helps your business, but also helps your employees to know what it takes to excel in their careers over the long term.
Nip tardiness in the bud. It will be a “win” for everyone involved.
For additional interviewing and hiring tips, partner with the StaffMasters team of professionals. We’ll help you define your industry-leading talent acquisition strategy so you can concentrate on driving your business forward. Contact us today to learn more.