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By now, it seems like everyone is on social media ─ including job seekers. People have grown to rely on popular platforms to keep up with their networks, follow current events, and even to find new jobs. So, if your company doesn’t already have a presence on major social media platforms like Facebook, Twitter, and… Read more »

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The level of customer service you provide can make or break your company. People form opinions on your company based on the service they receive. If you’re known for offering an excellent customer experience, you probably enjoy a great deal of referrals and repeat business. However, if customer service isn’t a priority at your company,… Read more »

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High levels of employee turnover can have a major impact on all aspects of your business. Whether workers are resigning or retiring, if your turnover rates are consistently higher than you can manage, your business will suffer. Not only is it costly to constantly lose workers, it also decreases productivity, employee morale, and growth potential…. Read more »

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North Carolina has one of the highest levels of employment for customer service representatives in the country. In May 2013, the U.S. Bureau of Labor Statistics compiled a list of the top five non-metropolitan areas with the highest number of customer services representatives and North Carolina placed twice. The “other North Carolina non-metropolitan area” ─… Read more »

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The hiring process can make or break a final staffing decision ─ on both sides. Many companies mistakenly believe they’re the only ones with a choice to make. However, this is certainly not the case, as candidates are also deciding if your company is a place they want to work. The hiring process provides candidates… Read more »

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At StaffMasters, safety and compliance are our top priorities. In fact, Gallagher Bassett audited our staffing firm in 2011, awarding StaffMasters a perfect score of 126 out of 126 points. We understand that your employees are your greatest asset and keeping them safe is always our top concern. Gallagher Bassett’s extensive audit of StaffMasters proved… Read more »

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Looking to make a little extra room in your budget? Consider partnering with a staffing firm to cut your hiring and labor costs. Staffing professionals are able to recruit, screen, and select the most qualified candidates for their clients, while simultaneously reducing costs. You’ll enjoy the best of both worlds ─ saving money on the… Read more »

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Exit interviews provide valuable insights into your corporate culture, opportunities for improvement and ultimately, ways to better retain top talent. They provide a unique chance to garner candid feedback, as departing employees have nothing to lose by being totally honest and straightforward. What You Can Learn Exit interviews enable you to identify trends that point… Read more »

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Streamlining the hiring process is a challenge for many companies. If you’re looking for a way to make your talent acquisition strategy more efficient, recruitment process outsourcing (RPO) can help. Partnering with a skilled staffing firm offers countless benefits that can have a positive impact on your entire organization. The top six reasons to consider… Read more »

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You could have a multimillion dollar budget, the latest technology, state-of-the art equipment that never breaks down and unlimited access to the corporate jet … but your organization would still fail without good people. Employee motivation translates directly into productivity. And while money and benefits matter, studies have shown they are not the leading drivers… Read more »