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The very nature of call center success is rooted in effective communications. It’s much more than simply speaking with customers and answering their questions. It also involves processing information and conveying timely solutions. In fact, in a recent survey, 78 percent of consumers said a competent service agent was the most important part of their… Read more »

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Situational interview questions provide more than just a synopsis of a candidate’s job-related skills. When you ask the right questions, they provide insight into a prospective hire’s personality, how they think, solve problems, handle conflict and naturally conduct themselves – even under pressure. And that pretty much sums up some of the key traits you’re… Read more »

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When applying for jobs, you have plenty of options. Hiring managers want to know exactly what interests you about their opening. At first glance, “Why do you want the job?” seems like a relatively simple question, but putting your reasons for applying into an impressive response can be more challenging than you realize. Despite its… Read more »