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Starting a new job is equal parts exciting and terrifying. You can’t wait to dive into the work, but first you must get situated and learn the ropes. The first day is always a bit awkward, so give yourself a pass if you get a little tongue-tied or make a few mistakes. In no time… Read more »

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The very nature of call center success is rooted in effective communications. It’s much more than simply speaking with customers and answering their questions. It also involves processing information and conveying timely solutions. In fact, in a recent survey, 78 percent of consumers said a competent service agent was the most important part of their… Read more »